Are elements of COMMITLY not displayed? You can narrow down the error with the following steps:

Try to reproduce the problem in an incognito window.

An incognito window lets you browse privately. All unnecessary extensions and tracking methods are disabled, i.e. an incognito session is not affected by your usual cookies, the cache, etc. This means an incognito window is a handy way to check whether local cookies are causing the problems. It is also a good way to check whether browser extensions or cache problems are causing the problem.

Here is a short guide to opening an incognito browser tab in some commonly used browsers:

Google Chrome

The easiest way to open an incognito window is with a keyboard shortcut. First, make sure you are in a Chrome window. On Windows, switch to incognito mode with Ctrl-Shift-N. On a Mac, switch to incognito mode with Command-Shift-N.

Mozilla Firefox

In Firefox, incognito mode is called Private Browsing. You can open Private Browsing with a keyboard shortcut. First, make sure you are in a Firefox window. On Windows, use: Ctrl-Shift-P. If you use a Mac, use: Command-Shift-P.

Microsoft Edge

In Edge, incognito mode is called InPrivate. You can open an InPrivate browser tab with a keyboard shortcut. First, make sure you are in an Edge window. On Windows, use the combination Ctrl-Shift-N. On a Mac, use: Command-Shift-N.

If the shortcuts do not work, there is a more detailed and visual description of how to open a private browser window. Read the instructions on Computerworld.

If the problem is fixed by using an incognito window, try clearing your browser cache or removing extensions. If that does not fix the problem, continue with step 2.

Supported browsers

COMMITLY is tested regularly on all common browsers. Occasionally, however, we find that the problem is caused by the browser being used. Try accessing COMMITLY with a different web browser.

For the best experience using COMMITLY, we recommend Google Chrome.

Browser version

If switching browsers does not work, make sure your chosen browser is up to date. To make sure your browser is up to date, you can click here. If you are using an older version of your browser, you may run into technical problems.

If the error is still not fixed after these steps, please contact Support.

Please attach a screenshot of the console to your report. We have described how to open the console here: Opening the developer console

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